Privacy Policy
Last updated: [date]
Who we are. Lakes Master Clean, 13 Magaret Road, Penwortham, Preston. Phone: [07904 814301]. We are responsible for the personal information described below.
What we collect and why
- Enquiries and jobs: your name, contact details, address and details of the work you want. We use these to reply, quote, carry out the work and invoice you. Our legal basis is legitimate interests (running our business) and contract.
- Financial records: invoices and job records, kept to meet tax and accounting law. Our legal basis is legal obligation.
- Website analytics: if you accept analytics cookies, we use Google Analytics to see how the site is used. Our legal basis is your consent, which you can withdraw at any time using the cookie settings on our site. See our Cookie Policy.
You don’t have to give us your details, but we can’t reply to enquiries or carry out work without them.
Who we share it with. Our website hosting and email providers, Google Analytics (if you accept cookies), and our accountant. Some may process data outside the UK under approved safeguards. We don’t sell your information.
How long we keep it. Enquiries that don’t lead to work: [12 months]. Job records: [2 years]. Accounting records: up to 6 years. Analytics data: [14 months].
Your rights. You can ask us to give you a copy of your information, correct it, delete it, restrict or stop our use of it, or move it to another provider, and you can withdraw consent at any time. Contact us using the details above and we’ll respond within one month. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.